Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments on our staff team who work hard to deliver quality, kind care to all our Residents. The General Manager immediately spoke with the family and the Resident and assured them that the Chef would speak to the Resident with regard to preferences. The correct size pads have been labelled for the Resident and the Activities Manager has liaised with the Resident and family to ensure that they are aware of the activities programme and discussed further activity ideas for the future.