Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our home. We are disappointed you feel our staff are not positive in their approach – this will be raised at our next staff meeting to help the team develop their skills. Our Residents health and wellbeing is of paramount importance to us, and the Home Manager reviews the cleanliness of the home during her daily walk rounds. Please do not hesitate to liaise with home management if we can be of any assistance whatsoever.