Thank you for taking the time to submit your review. We take all feedback very seriously and although the vast majority of reviews for Cairdean House are incredibly positive, where an individual is unhappy with any aspect of their experience at the home, we will always work closely with them and their family to do all we can to ensure we’re delivering the best possible service that’s tailored to their needs and wishes of the resident. <br>I understand that our internal complaints department are already in direct communication with you regarding the points noted below; however, I would like to reassure you that in regard to your comments about staffing, that we have enough team members on hand at all times to ensure that the home is safe and that residents are well cared for, including during the night and at weekends. There are occasions, for example, to cover holidays, staff illness, or whilst we are recruiting, where we do have to utilise agency staff, but we always try to keep this to a minimum. We currently do have some vacancies for team members at the home and are actively looking to fill these roles, and in the meantime where we are using agency staff, we are making sure we book individuals where possible that we have already used in the home so that residents already know and are happy with them.