Thank you for your recent review, feedback is extremely important to us and our Residents’ health and wellbeing is our absolute priority. I’m sorry to hear about your concerns and would like to take this opportunity to apologise for any distress caused. Following your review, I have completed an investigation which involved meeting with all the staff team to remind them of the need for delivering the highest standard of care possible. I will be monitoring this also during my daily walk around. <br><br>We have recently had enhanced support with a robust recruitment drive due to a number of staff vacancies and are really pleased that we have been able to make our care team stronger. Please do come and see me when you next visit the home.