Thank you for your review; we value all feedback as this helps us to improve our service where required. The food in question does not require refrigeration according to manufacturer recommendation.  We have notified staff that it is not at all appropriate for them to be using personal phones whilst on duty and this will be monitored going forward, as will practices around personal hygiene and washing.  Although encouragement is regularly given for the Resident to sit out in a chair, we must be mindful of choice; this Resident declines the offers to sit out and prefers to stay in bed. Our Wellbeing Coordinator spends time daily with your loved one and he has thoroughly enjoyed the occasions spent in the park in the recent pleasant weather.