Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.
We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that you felt that the care and support in the home was excellent so we hope that we provided everything that you needed. As you mention, there are always two options available at each mealtime and we aim to offer items that are nutritious, enjoyable and appeal to the majority of our residents. The chefs and their team are always very happy to provide other options on request – we hope that, if you stay with us again, you can make use of this service.
We hope that you are enjoying being back at home and that you would consider us if you need further respite support.