Thank you for your review; we value all feedback as this helps us to improve our service where required. We are very sorry that your experience with us has not been what it should be, we hope you will notice the changes and improvements made. We would like to reassure you that we have a monthly activities programme as well as a weekly timetable. Your Grandmother regularly takes part, occasionally with assistance and sometimes without; there is a collection of photographs in her room to reflect these activities. Our menus have recently changed to 4 weekly menu cycles devised by our hospitality team to ensure our Residents nutritional needs are met using quality ingredients. We have taken on board the suggestion of brown bread and have now included this within our weekly deliveries. Due to maternity leave, we are currently recruiting and we have newly appointed a Deputy Manager due to the promotion of the previous Deputy. You are welcome to liaise with the Home Manager for any support or advice you may need, we are always happy to help.