Thank you for your review; we value all feedback as this helps us to improve our service where required. At Appleton Manor, we strive to deliver the kindest care for all our Residents, and any incidents are reported efficiently, investigated and safeguarded to protect the Residents involved. We sincerely apologise for the incident that occurred with your sister. The staffing within the Home is reviewed monthly and the Home is staffed according to the dependencies of our Residents to give the best quality of care across the Home. We are delighted that you feel improvements have been made to the Home and the staff team.