Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted you are so pleased with the improvements to the laundry service, cleanliness of communal areas and the increase in activities for Residents. Our staff team work hard to deliver kind quality care so your comments to this effect are much appreciated. We regularly review our staffing levels within the Home, and these are measured against the dependencies of our Residents. I would like to reassure you that all staff receive dementia care training and further training is available when required.