Thank you for the review made in respect of your experience at Eastbourne House and that overall you rate much of the service we offer as good and always to a satisfactory level. We take great pride in ensuring that our Residents are cared for in a beautiful environment and pride ourselves on the level of attention to detail in the home. We are very happy to hear that your Father is experiencing positive outcomes in many areas and your Father reports that he is happy in our home. With regard to your comment about transport; following GP advice is was necessary to take your father to hospital that day. It was too late to arrange patient transport as this requires booking in advance. We discussed with your father how he would like get to the hospital and he agreed a taxi would be a good idea.