Thank you for your review. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the team at our next staff meeting to help us identify ways that we can improve the level of service that we offer to our Residents. Regarding the missing items if you can provide me with a description I will look for them in our lost property where items are kept for a period of three months. If you would like to discuss any of your concerns in more detail, please feel free to come in and speak to either myself or our Deputy Home Manager.