We appreciate the feedback you have provided for The Lindsay, your comments are extremely important to us and your preferences are our absolute priority. I have raised this with the home to ensure your comments are reviewed and a resolution can be looked at to increase your satisfaction. I have been informed that a few meetings have taken place with yourself, the Resident Experience Manager, Home Manager and Head Chef to discuss your diet/food requirements and that kitchen prepare fresh meals to your preferences outside of the usual menu. We will look to ensure this continues or if further changes are needed that we are able to provide this for you as we are always happy to discuss anything like this.
The Bupa Customer Care Team