Thank you for taking the time to review our home, we always appreciate the chance to improve our service. It is great to see that you rated our food and drink as excellent along with safety, facilities, rooms and cleanliness as we pride ourselves on providing a high level of care. The home manager, Elizabeth Gallacher, has passed your comments on to the team and has made them aware of how noise carries in the quiet of the evening. As always, our home manager has an open door policy and would be happy to speak with you at your earliest convenience about any aspect of your mother’s care, should she choose to stay with us again.