Thank you for your review; we value all feedback as this helps us to improve our service where required. The Local Authority and Health Authority do a full assessment based on the needs of an individual and this will determine if that person qualifies for financial support from them. We have many individuals with very different needs which is why we have people funded at different levels. If you would like to come and see me I would be happy to talk through the process with you.<br>We have a comprehensive activities programme in place to suit the needs of our Residents with different things going on at different times of the day. We are also part of HC-One’s Harmony pilot which aims to improve activities for Residents with dementia. There will be some changes over the coming weeks so please check our activities planners and noticeboards for more details.