Thank you very much for your feedback. We are delighted with your positive comments and excellent scores for the quality of care we provide.  In regards to laundry, I do apologise for the issues your mother has experienced. I would like to assure you that since your review, we now have a new labelling machine which will avoid any clothes going missing. With regards to concerns raised about your mum’s personal care,  we would like to have a conversation with you directly so we can discuss our approach with your mum. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.