Thank you for your feedback, we are pleased to hear that you felt well cared for and that our staff were kind, friendly and experienced. We do manage our staffing levels very closely, however, at times we do experience shortages due to late notice sickness. I would like to reassure you that we are working on these shortfalls by employing bank staff to cover in the event of this happening in the future. Once again many thanks for taking the time to complete the review,  we are delighted to hear your overall experience was positive.