Thank you for your kind words which have been shared with the team at Berwick Grange. I’m glad your Grandfather enjoyed his time with us. We are working to improve the ‘Cleanliness’ and ‘Food and Drink’ ratings from satisfactory to good or hopefully excellent. Additional Housekeepers are being recruited to maintain the environment and new snack boxes have been introduced on all floors which have received positive feedback and of course, residents are still given a variety of options at meal times.