Thank you for your review and the positive feedback regarding the team. We infrequently use agency care staff, however when we do they are inducted and monitored as to their ability to meet Barchester standards.  We welcome feedback regarding their performance so that we can ensure the best standard of care is delivered to our residents. We have a new manager and a new activities team in place and activities have been formulated to support outdoor activities and more activities of interest, enhancing our residents' wellbeing.  We welcome ideas and have an open door policy for you to be able to discuss these with me or any member of the team.