Thank you for your review of Norfolk House – we’re incredibly pleased to see your good and excellent scores and your comments regarding the care at the home. In regards to your mother feeling isolated, I understand that the team in the home have been able to help with this by supporting her to meet and dine with residents throughout the home – they will of course continue to do this and hopefully your mother will be able to develop some good friendships in the home. We also understand the importance of food for the health and wellbeing and our in-house chef at Norfolk House produces varied and nutritious food each day for residents, so I’m very sorry to hear your mother hasn’t been enjoying all her meals. We will arrange for the chef to meet again with your mother to find out what flavours and dishes she likes the best and ensure that we have some delicious options on the menu in future which I’m sure she’ll enjoy. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.