Barking Hall welcomes input from every source, we operate an open and transparent service and strive to respond to all comments regarding our home and endeavour to affect any improvements or changes that may be necessary.<br><br>It is a great shame that the relative in question did not feel able to come to us in February with her feelings and waited four months before making her feelings known. I am sure the team from the hospital would have been keen to discuss these matters with her. The team visited each delirium resident weekly and offered professional input at these visits including physiotherapy and a social worker to support both resident and family members.<br><br>I agree, when the really cold weather hit in February, the home’s heating system did need some attention and our maintenance man called in the plumbing team to rectify matters. He also went out and purchased portable oil heaters for those residents whose rooms were affected. Extra blankets and duvets were used in the short term.  During the snow that affected the local area, the manager and several of our staff slept at the home to ensure the safety of all our residents.