Thank you for your review, we value all feedback as this helps us to improve our service where required. These concerns were brought to our attention directly and as such they have been fully investigated and responded to. Some of the Residents at Avalon Park are living with dementia and therefore they do, at times, go into other Residents’ bedrooms. Staff do distract them from doing so as far as possible and most certainly do not ignore situations where Residents fall asleep on beds that they think are theirs. We are very flexible with providing meals when Residents wish to eat. When a Resident has a lie in we always ensure that breakfast is provided for them when they want it. Alternatives are offered at every mealtime to ensure that our Residents can have a lighter or more substantial meal at a time that suits them.