I am the new manager of St Clare's, I would welcome the opportunity to discuss the issues that you have raised, I am available any time to suit you. I have read the review and would like to reassure you that many of your issues have already been addressed since I took up my post in April 2018. I hope this goes someway to alleviate your concerns and I appreciate all feedback good and bad as it provides us with the opportunity to review and update our practice. We are moving forward and I hope you will support us throughout the journey.