Thank you for your review, our staffing levels are monitored and allocated according to resident’s dependencies within the home and these are reviewed on a regular basis. We now have a new Wellbeing Co-ordinator within the home and I have asked that she spends time with your mother to identify any existing and new activities along with any exercise that she would like to participate in. As you are aware, I operate an open door policy within the home and therefore you are welcome to speak to me at any time.