Dear Christine<br>Thank you for your feedback. It is good to hear that the home and gardens are enjoyed and that the staff are friendly and caring. We have worked very hard to ensure that there are sufficient staff who are deployed effectively and at our recent relatives meeting it was recognised that call bell response times have reduced dramatically. The CQC told us at their recent inspection that there were sufficient suitably qualified staff to meet the needs of residents. We have taken action regarding your comments about your mother's food choices and I expect that you will see positive changes as a result.