Thank you for your review; we value all feedback as this helps us to improve our service where required.  Thank you also for your kind comments regarding our staff team and the activities on offer. We will look into your Mother’s comments about staffing shortages at night; we believe we are not currently short of staff but we accept that there are less staff around at this time of the day. Please be assured we will monitor this closely. There has been some confusion about diabetic puddings since we have implemented the HC-One menu. At HC-One we ensure that all our puddings are suitable for our diabetic Residents. We will ensure this is communicated to all staff immediately. We will look to review our afternoon tea service with this in mind.