Thank you for your feedback which helps us to continually improve our service. Keeping clear and accurate records is so important for us to ensure the quality of care that is being provided is effectively managed and monitored within our Home. We pride ourselves on providing kind care at all times to each Resident. Thank you for recognising the kind care while you have been visiting your loved one and we would like to assure you that this is also the case during your absence.  Each Resident has individual needs regarding the support they receive from care staff at mealtimes. We review this on a continuous basis as needs change, and we introduce the appropriate support for their dining experience.