We have received no complaint formal or informal from the author of this review.  However, we have responded to all informal and formal complaints received in line with our complaints procedure.  We do not recognise this level of unhappiness with the service from any complaints received.  In May 2018 the home had an unannounced Infection Control Inspection where we scored 99%. Therefore we believe that this evidences that cleanliness could not be poor.  <br>We cannot comment directly on value for money, we offer Intermediate Care through the NHS and Council which is free at the point of delivery.  Our self-funding rates are in line or lower than other homes in our area.  The people who are funded by the Council are charged a client contribution after a council financial assessment, but with a top up that is again in line or lower than other areas within our vicinity.  <br>In the past 8 years, no part of the service has ever been rated poor or very poor.<br>We do, however, recognise that as a learning organisation that we need to take on board constructive feedback and would invite this person to contact the General Manager directly to discuss further these issues.