Thank you for your comments regarding the care at the home and for raising your concerns with us. This enables us to improve the service we provide. Our mission is to provide the kindest possible care to our residents and colleagues. I would like to apologise for the way in which one of our leadership team addressed our carers. She is sincerely remorseful and has reflected on how the information was delivered, acknowledging that we can guide and teach our colleagues in a more positive manner.