Thank you very much for your feedback regarding your grandfather‘s care at Foxbridge House.  We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. <br><br>We appreciate your positive comments regarding the facilities and management staff, but are sorry to hear that you feel that there are too many temporary staff.  When using temporary staff,  we always aim to book regular agencies who will be able to offer continuity of care to the residents.  We are currently undergoing a recruitment drive at the home to recruit more permanent staff.<br><br>With regard to handling, I would like to offer my assurance that all issues concerning unexplained bruising are fully investigated and appropriate action taken. <br>Our laundering and sorting procedures have recently been reviewed, following the recruitment of a new colleague, to make these more robust.  We are, therefore, hopeful that this will remove this concern with families and, more importantly, the residents.<br>Thank you again for taking the time to provide your feedback, our home manager would welcome the opportunity to discuss any aspects of your grandfather’s care in person.  Please feel free to contact the home to make an appointment.