We appreciate you taking time to provide feedback on Perry Manor and are delighted to see your positive score on our activities and facilities. The home manager has recently been supporting a sister home for a couple of days a week but she is now back at Perry Manor full time. During that period we did increase the number of unit managers to provide additional management support. We acknowledge your issues regarding our catering - sadly we recently lost our head chef. We have now appointed a new chef who will work with residents to develop new menu choices. Our dining rooms do get busy and in Cromwell, we have appointed a new hostess to improve the dining experience. We are surprised to learn about your comments regarding communication. At Perry Manor communication is a key focus and we would expect that any concerns could be addressed in the variety of meetings such as the monthly community meeting, residents' “Perry Manor Voices” meeting and the monthly relatives meeting. The manager is extremely approachable and encourages relatives to come to her with any concerns  - her office in the heart of the home and her door is always open.