Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments, we value our staff team who work hard to provide quality kind care. We are currently liaising with our Property Manager to confirm works with regards to installing call points as you have suggested. In the meantime, the level of staff oversight of our Residents in these areas has been increased. We have a comprehensive staff team who also have a presence around the Home throughout the day and they  have been reminded that we all share the responsibility of checking if Residents require any attention and responding accordingly.