Thank you for your review, we value all feedback as this allows us to improve our service where required. We are pleased that you feel welcomed by the staff when you visit the home. Our Home Manager is always very happy to sit down with families and discuss any issues or concerns they may have and to offer reassurance that their loved ones are being fully supported and their needs are being met. We welcome all suggestions for improvement and would like to reassure you that we have an ongoing improvement plan in place at Holme Lea.