Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with deep regret that we were unable to have your relative's bed extensions placed in a timely manner, unfortunately, we were transitioning maintenance operatives at the time and there was a communication misunderstanding. We have rectified this issue by introducing a more robust communication system which will reduce such issues in the future. Rooms are hoovered daily, however, sometimes it is difficult to access rooms more than once whether this be due to visitors or if it is not convenient for the resident if, for example, they are sleeping. We encourage dignity for our residents on a daily basis, however, we are respectful of individual residents' choices which at times are not seen as suitable to others.