We are delighted to read your positive feedback about Abney Court, in particular how your dad is treated with dignity as well as the privacy you both enjoy whilst dining. We always find that it’s the smallest things that make the biggest difference. We are sorry to hear that your dad’s items get lost. On the dementia suite, we encourage residents to have the freedom to walk around which is when items can be misplaced. We try our utmost to prevent this from happening by labelling laundry and observing where residents are walking about. We advise relatives to let us know when new clothes are brought into the home so we can label them. Thank you very much for your lovely review.