Thank you for your review of Landemere, staff are always keen to ensure that communication is right for everyone. Relatives have differing requests on the levels of communication they wish to receive and the team will always strive to meet the communication requirements of individuals. If you would like to speak to the management team about your specific requests in this area they will update the care plan to ensure that all staff are aware of when you would like to be contacted. As an addendum to the above staff will only communicate personal information to the designated next of kin detailed in the care plan or a power of attorney who holds health and welfare.