Dear Lynne<br>Thank you for your feedback. We recognise the importance of food for our residents in relation to the social experience of mealtimes, enjoyment of a variety of choices and of course the essential nutritional value. We have acted upon your comments and I hope that you will recognise immediate improvements. With regard to staffing, we have worked very hard to ensure full staffing of the home and that staff are deployed effectively. At our recent inspection in July, the CQC found that there was adequate and safe levels of suitably trained staff. Fees are generally all-inclusive and only very rarely are extra charges required. The home manager will be very happy to discuss this further with you.