The Home Manager said: Thank you for your review and lovely comment about our team, who try to make Meadow View as warm and welcoming as possible. We do ask for clothes to be labelled but I appreciate sometimes these may come off or wear off. Our gardener has been working hard to keep the garden looking as lovely as possible in the hot weather and we’re hopeful now it’s cooled down a bit this will give the plants the chance to re-establish themselves. We lock the balcony for safety reasons as it is on the first floor, but will always open it when asked which is something we explain to our residents and their loved ones. Some of our residents love to spend time in the garden and we are more than happy to accompany them outside – irrespective of what floor they are on. In terms of trips out, we are able to hire a community minibus. If you would ever like to discuss anything please do feel free to come and see me, my door is always open.