Many thanks for taking the time to review our home. I am sorry to hear that you feel our staff have not enquired about your Aunt’s stay. I urge you to come speak to me directly or via email to discuss how we can improve the care of your Aunt. Regarding the cleanliness, this is a core part of what we do, so I will be investigating how we can improve this and would welcome your feedback on this matter. Kind regards, Care Home Manager.