Thank you for taking the time to write this review. I am sorry to hear you were not satisfied with the care your relative received while they were living in the Home. Whilst it would be inappropriate for us to discuss individual matters, we feel it is important to state that we have discussed the issues that have been raised with all of the relevant people and services.  We appreciate this will have been a difficult experience for yourself and your family but do not feel it is representative of the overall quality of care and support provided by our colleagues at the Home. Once again thank you for your review – all feedback helps us continue to improve the service our Residents and relatives receive. If it would be helpful to discuss this in more detail, please contact Operations Support on 01325 351100.