Thank you for your kind comments regarding our wonderful staff, which we will pass on.  <br> <br>We are glad to hear that you would recommend this care home to other people. However, we are sorry to hear your concerns regarding our managers, who have received much praise for their hard work, passion and commitment by other residents and families that reside in this home. Their confidence in the management team is backed up by their reviews for Anson Court on this site.<br> <br>We confirm that the cover at night time is correctly staffed in accordance with best practice, that our reception is monitored 24/7, but on the odd occasion staff may be dealing with customers in other parts of the building and apologise for any delays in promptly attending to visitors.   <br> <br>Quantum Care is committed to providing quality care and support to all our residents throughout their stay with us. On this occasion, we understand that there was a defect with the shower unit in your father’s en-suite, that had to be rectified by the original contractor of this new build. Unfortunately, this took much longer than expected for the contractor to repair but we understand there was a modern, fully equipped bathroom, which was available for your father’s use, a short distance from his bedroom. We do apologise for any inconvenience caused during this time and hope that the remainder of your father’s stay with us will continue to be a happy one.