We apologise that you feel that you have had to raise concerns and would like to thank you for taking the time to provide this feedback. Following the relatives and Residents meeting on 3 August 2018 where the Home Manager explained staffing levels and reiterated that they are reflective of Residents needs and individuals dependencies. The Home Manager will arrange an individual meeting with you to discuss in detail, arrange a care review and discuss and action the concerns you have raised. Once again thank you for taking the time to provide us with valuable feedback to support with improving our service.