Thank you for taking the time to review our home, it’s great to see that you think so highly of our team members and our activity programme. <br>Each resident has a food passport that documents their likes and dislikes and they are always given a choice of food at mealtimes. Further to this, we hold monthly relative and residents’ meetings where we discuss how we can improve the service provided including alterations to the menu.<br><br>Although some items of clothing went missing just after your sister was admitted we managed to locate and return these to her. Since the addition of name tags, we haven’t had any more items go missing.<br>Regarding staffing, we always operate with safe levels and take into account the individual needs of the residents in the home at that time and this is regularly reviewed to reflect any changes. As always, our home manager has an open door policy and should you wish to discuss any issues further, would be happy to see you at your earliest convenience.