Thank you for taking the time to write this review. I am sorry to hear you were not satisfied with the care your relative received while they were living in the Home. As you will be aware, when you first raised concerns to us we immediately launched a review and provided a written response to you directly. To reiterate, the concerns and staff behaviour you have highlighted are not at all in line with our mission to provide the kindest care. We are very sorry to hear you had this experience, and we wish you and your relative all the best in the future. Thank you once more for your feedback, which enables us to develop and improve as an organisation. If it would be helpful to discuss this in more detail, please contact our Chief Executive, Justin Hutchins, directly on askjustin@hc-one.co.uk.