Thank you for your comments and excellent feedback regarding Snowdrop House’s overall standards and majority of services within the home. We are sorry to hear that there are some aspects of your sister-in-law’s care that have raised concerns and are pleased that you have brought these to our attention.<br>With regards to your sister-in-law being in her room in her night clothes, we understand that on these occasions, this has been out of choice, although we do take on board your observations regarding personal hygiene.  <br><br>We do ensure that food plates are cleared as quickly as possible, but as food is offered throughout the night, it may have been that on this occasion, a plate was left in your sister-in-law’s room longer than usual. We will ensure that her room is checked to make sure that no meal plates are left longer than necessary. <br><br>At Snowdrop House, we are fortunate to have the use of a Care UK minibus, to take residents out into the community and are always happy to accommodate requests wherever possible.  We will certainly take note of your suggestions regarding visits out and ensure that your sister-in-law is included in being offered the opportunity to take advantage of any trips that are arranged.<br><br>Once again, thank you very much for your feedback, which will be used to continually improve the experience for all the residents.  If you would like to discuss any aspects of your sister-in-law’s care in more detail, the home manager will be very happy to arrange a meeting with you to talk this through.