We’re grateful for your feedback and are delighted with the positive comments around our activities and trips out.  Regarding your comments on our team, we use a key core team on Oak suite, so that residents see familiar faces every day.  We also rotate staff through the unit as part of their induction and development and this helps to ensure that a number of staff within the home are familiar with the residents.  As a guide, we have four members of staff on Oak and would never assign more than one carer who is not familiar with the unit on at any one time.  On the day shift, we used no temporary staff on Oak during July.  I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week.