Thank you for taking the time to provide feedback at Beechfield Lodge care home. <br><br>1)&nbsp;&nbsp;&nbsp;&nbsp;We are truly disappointed that any resident would feel that any of the staff do not appear to “care”, we have robust recruitment procedures and only employ colleagues who demonstrate a good understanding of what we expected of them at interview.<br>Colleagues are trained and supervised.   <br>Concerns can be raised to any colleague and there is a suggestion box for compliments, concerns or complaints which can be anonymous. Resident questionnaires are also used to get feedback on the service.<br>Beechfield Lodge receives a high number of visitors daily and I am confident any concerns regarding lack of care would be brought to my attention and any concerns are raised with all colleagues to ensure the highest level of care is demonstrated at all times.<br>                                                                   <br>2)   Changes to service time of evening meal:<br>At the Residents and Relatives meeting on 1st August 2018, it was agreed the evening meal service is generally completed by 5.30, however on occasions requests are made to have a meal at a later time and this is always accommodated.<br>Although we aim to be flexible with meal times there needs to be planned meal service times as we take great pride that all our meals are prepared and cooked using fresh ingredients on the day of service.           <br>Refreshments and snacks are available 24 hours a day in various locations around the home.<br><br>3)   The evening meal on July 25th was fish cakes or roast beef and Yorkshire pudding, I have spoken to colleagues and I am confident that they were aware that the Yorkshire pudding was to be served with roast beef and not fish cakes. Without knowing which colleague served the meal I cannot confirm what happened in this instance but I am confident this is not the normal practice. <br>Residents choose their meals at the time of service. If a resident does not want one of the meal choices on the menu, additional choices are always available including salads, jacket potatoes with various fillings, sandwiches and soup etc. There is a sweet trolley at every service offering a choice of hot and cold sweets.<br>Visitors who dine with their family member or friend have always provided positive feedback about their dining  experience.<br><br>4)   Colleagues have been reminded not to carry clean glasses with their fingers on the inside when they are setting tables.