Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for allowing us the privilege of looking after your Grandfather and Aunt and for your praise of our staff team who work hard to deliver quality kind care. We would like to invite you to speak with the Home Manager and House Manager to arrange a meeting to discuss your Grandfather’s care plan. We will then be able to explain the nature of his illness and agree on any course of action required to make his stay more comfortable