Thankyou for taking the time to complete a review on our home, your comments are greatly appreciated and will be passed on to the rest of the team.
With regards to your friend's window, all of the windows at the home are fitted with restrictors in order to be compliant with Health & Safety Regulations and this is standard within the care home/healthcare industry.
If you would like to discuss your friends room further or have any other issues please feel free to come in and ask for the Manager. I am always available and happy to spend time with you.