Thank you for taking the time to provide feedback and for your positive comments around Snowdrop House’s overall standards, facilities and care. We are very sorry that you have had to raise concerns regarding some aspects of your sister’s care and thank you for taking the time to bring these to our attention.  <br><br>Regarding laundry, we do aim to return all items of clothing to residents within 24 hours, although on this occasion it appears that this has not happened as quickly as it should have done.  Please be assured that this has been fed back to our team, so that in future, your sister’s laundry, and any missing items, are returned as promptly as possible.<br><br>In order to provide high quality and suitable meals, we review our menus regularly and include residents in these reviews.  In addition to working with residents and families to provide appropriate and nutritionally balanced meals, we also ensure that suitable crockery and cutlery is provided, adapted where necessary to best support the residents.  We will always do our best to ensure that we provide the very best dining experience possible, however, we would be very happy to discuss your sister’s support at mealtimes to check whether this can be improved further.  <br><br>With regard to staffing levels, we can confirm that these are reviewed weekly based on resident numbers and needs, to ensure that appropriate levels of staff are maintained within the home at all times.  Staffing numbers have recently been increased twice as a result and will continue to be regularly monitored on a weekly basis.<br><br>Once again, thank you very much for taking the time to provide your comments, we value all feedback, positive or negative, and will always strive to take appropriate action to rectify any concerns.  If you would like to discuss any aspects of your sister’s care in more detail, Snowdrop House’s home manager would be very happy to arrange an appointment with you at the home.