Thank you for your comments. Ensuring the well-being and dignity of our residents is paramount to all the staff at Springwater Lodge and we welcome any feedback. We are very sorry that we have not been able to meet the expectations for kind care on this occasion. We have reviewed staffing in the home to ensure care needs can be met for all our residents. We are working with our domestic team to improve standards throughout the home. We would welcome an opportunity to complete a care review with you.